Making Quality Decisions is a Process

You don’t build quality by removing the defects at the end of the production, but you build it by pursuing it along every link of the supply chain. Success results from a stream of decisions taken over time. Like in all other fields of human activity, good decision-making comes from practice, from learning from mistakes, from continuous improvement. Decision-making is an Art & like all arts it calls for putting oneself into the activity & becoming a part of it. You got to constantly build up on what you have. You got to continuously make deposits into your “Experience Account” from which you can draw when the occasion arises. You cannot make a good decision in a crisis if you haven’t practiced making decisions before.
The word decision comes from the Latin “Decidere” meaning, “to cut off”. Decision-making means action, not allowing problems to drag on. Don’t wait till you have all the information, apply the 70 % Rule --- Decide with what you have. Decision-making involves ambiguity & uncertainty. Don’t procrastinate, bad situations don’t go away, they just get worse. Overcome “decidophobia”-- the fear of taking decisions.

“Nothing is more difficult & more precious than to be able to decide.”--Napoleon

There is no decision without choice. Hence, the decisions we make reflect our character & the type of person we are. Taking on a responsibility is having to make decisions, which cannot be delegated. The quality of our decisions makes us valuable. Strategies, people, careers, companies, nations are all made from decisions. Every activity involves making decisions be it planning, forecasting, setting objectives & time lines, selecting & evaluating people, approving budgets. Often we have to make decisions in milliseconds or at the flick of a switch. We must not wait for such moments to learn how to decide but condition & train ourselves for such eventualities.